Information Technology Services

Incoming freshmen should have received e-mail and computing account information from Pomona College. If you have any questions about your new accounts, please do not hesitate to contact us in one of the following ways:

• E-mail help@pomona.edu
• Visit our online knowledgebase for 24/7 self-help at http://helpdesk.pomona.edu
• Call us at (909) 621-8062 between the hours 8am-500pm PST Monday through Friday

Visit our Frequently Asked Questions for Incoming Freshmen to prepare for your computing needs prior to your arrival on campus.

Please click through to view our technology orientation video designed exclusively for incoming freshmen but which may be useful to all. (You can also go directly to the Pomona ITS YouTube account to view the videos)

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If you’re ever curious about the status of your connectivity, Patrick Flannery of ITS Network Services has configured a map which will easily show you what’s going on.

Images in green, as you might expect, show things running smoothly. This example shows a few items in red. These are outages (this one caused by a cut to fiber caused by construction activity). The blue is a known and arranged outage.

For more information go to this page and select the area you’re interested in seeing.

Curious about Leopard? This page on the Apple site gives you an overview.

Should you choose to upgrade to Leopard or if you purchase new hardware from Apple with Leopard already on it, please understand that it may not play well with others. We are already aware that the VBrick/ETV plug-in will not function within the Leopard environment. (If you are using Leopard, ETV/VBrick appears to work with Firefox.) Passwords having the “%” sign in them will not work in Leopard.

If you have a Pomona Owned Apple Machine, you may request an upgrade to Leopard at this time via the Help Desk (helpdesk@pomona.edu) but there are caveats about doing so.

Please note that at this time, ITS is not releasing the current versions of Microsoft Office and currently supporting each only as far as possible. ITS plans on putting together transition classes for faculty, staff and students prior to its roll out of Office.

Office 2008 for the Mac Home/Student Edition DOES NOT WORK WITH ENTOURAGE IN EXCHANGE MODE
DO NOT INVEST IN THIS WITHOUT TALKING TO THE ITS HELP DESK @ 18061 or 18062

As we draw close to the end of the semester, the ITS lab in the Cowart IT Building is going to get a bit jammed. If you’re looking for a place to go work, we have computers available for your use in the ITS Aux Lab in the Seeley Mudd Science Library.

Also, the following links will take you to maps of the labs so you can check availability of computers (remember: Blue computers are the ones in use! Look at the bottom of the screens of the maps for the legend of the displays) :

ITS AUX Lab in Seeley Mudd

ITS PCs in the Cowart IT Building

ITS Macs in the Cowart IT Building

Poster Printing

If you have posters to print, send an email to helpdesk@pomona.edu and put “Poster printing” in the subject of the email. Let us know when to expect you so we can make sure you have assistance.

Above all, have a great end of the semester!